In light of the Government’s announcement on Monday evening – March 23rd I am writing to let you know that we have temporarily closed our showrooms & warehouses with immediate effect, until further notice.
We take our responsibility to protect our colleagues and customers seriously. As such this means that team members will not be permitted to attend our premises until further notice, which means that we will be unable to attend to customers. Therefore please do not travel to any of our locations as you will be unable to enter the showrooms.
Our interpretation of the announcement by the Prime Minister is that our field of operation – supply of ceramic and porcelain tile is not an essential service to the state at this time and therefore we are required to cease all activities as of this morning, Tuesday March 24th.
We are acutely aware that many of the orders we were due to deliver today and in the coming weeks were for construction projects that will be required to be finished. Should the government offer further guidance that inclines us to believe that we may service that client base then of course this is something we will look into as long as this doesn’t endanger our colleagues or clients in anyway or go against these strict governments instructions.
We are mindful however that there may be key workers among our customers who have projects to complete – for instance where there is currently no bathroom in the household. We would ask, that if you are a recognised key worker and you have a project that has to be completed where you have no sanitation in the house due to an incomplete bathroom that you contact us via this email address: email@example.com. We will make every endeavour to assist.
If you are not a key worker, but have questions about your order status please also contact us via this email address or email directly to your usual point of contact within Minoli. We will get back to you as soon as possible.
These are unprecedented events and we anticipate that many of our clients will contact us at this time, so we ask that you please bear with us. As of this morning the premises will not be staffed and all correspondence will come from Minoli team members who are working from home.
It was my hope that we would be able to facilitate an orderly closure, had we been given more time, however the safety and welfare of all UK citizens must now take priority.
Thank you for your understanding.
We wish you and your families the very best in these times, stay home – stay safe.Jonathon
Minoli & Company Limited
Posted in Minoli