Our Response to Coronavirus
This is to update you with our approach to the current Coronavirus situation, as of November 5th 2020.
Further to the decree issued by HM government on October 31st 2020 Minoli & Co Ltd wish to inform our clients that we as a business will proceed as follows.
Our priority is safeguarding the health of our team members and of all visitors to our business. We are doing everything we possibly can to ensure that any interaction with Minoli continues to be safe and that our service to our customers remains accessible and efficient.
Oxford Trade Counter/Showroom
Minoli Oxford is predominantly trade and wholesale with retail clients, having always been very welcome and encouraged to work with our products, a relatively small, yet very important part of the overall sales mix.
With this is mind after careful consideration to ensure that we remain within the spirit of the restrictions set…
The Trade Counter & Showroom will remain open to all trade and wholesale enquires for orders to be collected or delivered.
Trade clients are asked wherever possible to call or email in advance so as a “click and collect” service can be instigated.
Trade clients who need to arrange for their end user client (the public) to attend the showroom should notify the office or showroom staff in advance. General browsing will not be permitted.
Oxford Showroom – Retail – (not directly trade affiliated)
Members of the public who are in the midst of a construction project – where the primary residence/family house etc. requires products to be installed within the period of these government restrictions or before year end (as part of a professional construction project) may attend the showroom, however we would ask that as much research as possible is carried out in advance from our website, with discussions held via email/telephone. An appointment is preferred and general browsing is not encouraged, nor within the spirit of the restrictions.
Minoli Corporate Showroom – Oxford
The Minoli Corporate Showroom remains open to professional visitors by appointment as it always has been. Professional visitors include accredited interior designers, developers, architects and construction professionals.
The Minoli London showroom remains open by appointment to trade professionals, such as interior designers, resellers, developers and contractors.
Professional clients who need to arrange for their end user client (public) to attend the London showroom should notify the office or showroom staff in advance. General browsing will not be permitted without an appointment. Please email email@example.com.
Wholesale – Distribution Clients
Wholesale transactions to reseller/retailer clients will be maintained as we understand that a great number of construction projects are undertaken by clients of our wholesale reseller client base. It would not be appropriate or within the spirit of the restriction to prevent construction projects from being completed or to prevent product being delivered within the period or restriction where a primary residence is in need of completion.
Developers /Contract Sales /Commercial Projects
Service to development sites and projects is to remain virtually unchanged. HM Government has decreed that the construction industry is to continue to operate fully during this period of restrictions. Minoli will continue to operate as near to a full service as possible and would ask clients to place orders as in advance if possible. Please email firstname.lastname@example.org.
Please follow government guidelines and wear a face covering during your visit. Within the showrooms face coverings are mandatory and our team members will ask you to abide by this.
Rest assured, we have adapted our business model so as we are able to continue to serve you as well as we can over the coming months.
Please do not visit the showroom if you or any member of your household are showing symptoms or have tested positive.
It is clear that the country faces another challenging period and that we must all work together to beat the virus, however as a business we have learned a great deal since March 23rd and we are confident that we are able to continue to support our clients, whilst ensuring your safety remains our priority.
For all enquiries please contact us via email or telephone.