Our Response to Coronavirus
This is to update you with our approach to the current Coronavirus crisis, as of June 15th 2020.
Our priority is safeguarding the health of our team members and of all visitors to our business. We are doing everything possible to ensure that any interaction with Minoli continues to be safe and that our service to our customers remains accessible and efficient.
In response to the latest government guidelines, our showrooms remain available for pre booked appointments.
We are operating a system of customer visits to the showrooms by timed appointment from June 15th, which has been in place since the beginning of the month.
Rest assured, we have adapted our business model so as we are able to continue to serve you as well as we can over the coming weeks and possibly months.
These appointments are to be pre booked – please contact us via email or telephone in order to do so.
The showroom will be open for viewing without a formal appointment, but we will need to ensure that each customer is allocated sufficient time and space. There may be occasions where you will be required to wait until there is a space available. Preferably we would ask that you call or email for a time slot.
We are currently working to reduced opening hours of 8am – 3.30pm – Monday to Friday, we may be able to accommodate special requests if necessary if you contact us in advance.
Minoli Showroom Teams in Oxford & London remain available via both phone and email.
House Building & Development Team are available via phone and your normal email contact.
Wholesale and Distribution Team are available via phone and your normal email contact.
We are continuing to take orders and then make arrangements for deliveries within the restrictions we currently face. Collections can be made from our warehouse – these must be pre-arranged.
The website and telephone based sales team are operating as usual, and we continue to have the significant levels of stock products that we are known for.
Technical Services and Contract Departments are functioning as (near to) normal as possible – remotely.
The next scheduled update of this policy is for the week commencing June 29th.